If you believe there may be an error or a problem with the result, you may raise a dispute.

Disputes of information can be due to:

Claim type 1—when police information released does not belong to them

Claim type 2—when part of the police information released does not belong to them

Claim type 3—when police information belongs to them, but the details are inaccurate

Claim type 4—when police information belongs to them, but should not have been released.

Process for seeking a dispute by applicant

If you believe the results are not correct, please contact legal@independentvoice.com.au with the reason for the dispute and what corrections are being sought. This must include evidence of how the information is incorrect, with all your current contact details.

Process provided by Independent Voice

Independent Voice will complete the Dispute form on your behalf and lodge with the National Police Checking Service for review.

Outcome of Dispute

Once the outcome is received, we will notify you via the nominated email of the outcome of the dispute and updated results if the dispute was successful.

Time required for dispute

A police check dispute can take one day or a couple of weeks, depending on the complexity of the dispute. It takes more time, for example, if the police agency needs to acquire more information from external sources.