National Criminal History Check

National Criminal History Check

Nationally Co-Coordinated Criminal History Checks
The Australian Criminal Intelligence Commission (ACIC) has accredited Independent Voice to help you apply for and submit a criminal history check. Independent Voice has been accredited and are entrusted with direct access to the National Police Checking Service (the Service). Independent Voice will play a vital role to help safeguard the Australian community and is pleased to be working with ACIC.


Criminal history checks(Police Checks) are often required when applying for employment, Australian citizenship, appointment to positions of trust and a variety of licensing and registration schemes.

What is a Nationally Coordinated Criminal History Check
A Nationally Coordinated Criminal History Check—or police check—is often required when applying for employment, Australian citizenship, appointment to positions of trust and a variety of licensing and registration schemes. It helps organisations make informed decisions about the suitability of applicants for:

  • recruitment, job applications and pre-employment screening
  • volunteer and not for profit positions
  • working with children or vulnerable people
  • immigration and citizenship
  • visa applications
  • adoption applications
  • occupation related licensing
  • firearm licensing.

How is a Nationally Coordinated Criminal History Check Processed

Step 1—Applicant submits criminal history check

An applicant submits an application via Independent Voice accredited form  – Click Here 

Step 2—Accredited body – Independent Voice lodges the application

Once the Independent Voice verifies the applicant’s identity, we submit the applicant’s personal details provided into the National Police Checking Service Support System (NSS), the national IT system owned and operated by the ACIC.

Step 3—Applicant’s details are searched against national records

The applicant’s personal details are checked against a national database using a name matching algorithm. If the personal details match any police information held in police records, the system will generate a ‘potential match’.

Step 4—Potential match referred to police (Matching)

If the system generates a potential match, it will be referred to the relevant police agency (or agencies) for further assessment. If the police agency confirms the applicant’s details do not match the police information, a ‘No Disclosable Court Outcome’ result will be provided to the accredited body or police agency that submitted the police check. If the police agency determines the applicant’s details do match the police information, a referral is generated with the relevant police agency for them to conduct their ‘vetting’ process.

Step 5—Police apply spent conviction legislation and/or information release policies (Vetting)

When an applicant’s personal details match the police information held in police records, the police agencies will determine what information can be released in accordance with the purpose of the check and the relevant  spent convictions legislation. 

Step 6—Criminal History Check result is released

Once the police have finished processing the police check, the accredited body(Independent Voice)  will  submit the criminal history check, once returned can then provide the result to the applicant with the results. On receiving the result, Independent Voice will notify the applicant that the result is available.

Step 7—The criminal history check result may be provided to the applicant

Independent Voice will receive a Nationally Coordinated Criminal History Check Results Report, which will be branded by Independent Voice and ACIC. Independent Voice will provide the applicant with the result when it contains a disclosable court outcome, and if the applicant requests it.

What is involved in completing an application ? 
If you have a moment to watch the above YouTube video it explains it in 4 easy steps.

The applicant needs to provide personal information and supporting documentation to prove their identity. It is important to provide as much information as possible to ensure the police check is processed accurately and in a timely manner. The applicant must also provide informed consent. The accredited body must establish a verifiable link between the identity documents and the individual. This can be done easily with our online form.

What is informed consent ? 
A police check can only be conducted with the consent of the applicant.
Applicants must:

  • read and understand how their personal information and related police information will be handled and disclosed
  • permit an accredited body or police agency to submit a police check on their behalf
  • if applicable, permit their potential employer to use their police check result to assess their  suitability for employment.

Can a criminal history check be conducted without consent ? 
An applicant must provide their informed consent when completing an application for a criminal history check. In doing so, they are consenting to the specific purpose of a criminal history check. If the applicant requires a criminal history check for a different purpose, they must provide their informed consent again.

Under certain and limited circumstances, a police check can be conducted without consent for law enforcement, immigration and administration of justice purposes.

How long does the criminal history check process take ?

Independent Voice aim’s to process 95 per cent of police checks within 10 business days, noting that:

  • around 70 per cent of police checks are completed in real-time with results being returned to the organisation that requested the check within minutes
  • around 30 per cent of police checks are referred to one or more police agencies because a ‘potential match’ is found. On limited occasions, this process can take longer than 10 business days to process, due to the complexity of the check.

A ‘potential match’ may be found if the applicant shares similar details with other individuals recorded in police systems, particularly if they have a common name. Processing of a police check in these instances can take longer to progress.

How do I interpret a police check ?
The results provided on a police check will outline whether the applicant has No Disclosable Court Outcomes (NDCO) or Disclosable Court Outcomes (DCO):

  • NDCO means there is:
    • no police information held against the applicant
    • no police information that can be released according to the purpose and category of the police check, and the application of relevant spent convictions legislation’s and/or information release policies.
  • DCO means there is:
    •  police information that can be released.

A police check result with a DCO may list the following police information:

  • charges
  • court convictions, including penalties and sentences
  • findings of guilt with no conviction
  • court appearances
  • good behaviour bonds or other court orders
  • matters awaiting court hearing
  • warrants and/or warnings
  • traffic offences.

Independent Voice Australian Owned

Your National Criminal History Check will be completed in Australia by an Australian